Does trusting a website with your data make you uneasy? Us too. That’s why this privacy policy explains, in plain English, what happens to your info, how we guard it, and what rights you can actually use. No jargon, no surprises.

What data we collect

You’re probably wondering what data we actually collect. Here’s what you might hand over (or what your browser does without telling you).

• Contact details, like your name and email, are collected only when you choose to submit them—for example, in our contact form.
• We may gather technical information such as browser type, device, and how you found us. This helps us fix glitches and make the site less confusing.
• Your communication history with us is stored, so we can resolve questions or disputes if needed.
• We use cookies and analytics to understand what parts of the site confuse or delight visitors. See the cookie policy for more.

How your data gets used

Why do we need your info? Mostly so we can reply, improve the site, and stop spam—not to flood you with marketing.

• To reply to your questions, process requests, and provide the services you ask for.
• To improve the site’s functionality, layout, and content, based on what people actually use.
• To send updates or info if you’ve opted in—never unsolicited marketing, and always with an easy opt-out.
• To analyse traffic and site usage, helping us spot issues or popular features (using anonymous data where possible).

Our legal basis

Here’s the deal: we only use your info if we’re allowed to under the law, and we’ll tell you why. No sneaky business, just the boring legal part you probably expected.

In line with Australian privacy laws, your data is processed only when necessary—like responding to your questions or managing your account. Consent is required for any marketing, and you can opt out whenever you like.

Who sees your data

We keep your data close and share it rarely. If we do, it’s for site operations or legal reasons—not to sell you paint.

• Service providers, like web hosts or analytics platforms, may process your info only as needed to keep the site working.
• Legal requests or law enforcement may access your data if required by law. We’ll push back if the request seems overbroad.
• If the site ever changes hands, your data might go with it—but you’ll be notified first and given options.

How we protect your data

Your data is stored securely, guarded by modern encryption and access controls. We don’t believe in over-collecting or leaving digital doors unlocked. If you spot something suspicious, let us know so we can investigate.

Your data rights

Australian privacy law gives you rights over your data. We make it easy to use them—no endless forms or runarounds.

• You can request a copy of your personal data we hold at any time. Just ask.
• If something’s wrong or outdated, you have the right to correct your details.
• Feel your data shouldn’t be stored? You can ask us to delete it, unless we have a legal reason to keep it.
• You can object to how we use your data—like opting out of emails or analytics where possible.

Cookies and tracking

Cookies: tiny files, not snacks. We use them to remember your preferences and keep the site running smoothly. Full details? Check the cookie policy link below.

See cookie details See cookie details

Contact for privacy

Curious or skeptical about how we use your details? Reach out anytime and expect a real answer, not corporate double-speak. We take every privacy question seriously, even the odd ones.

Policy updates and changes

We’ll update this policy if anything major changes—think new laws, new features, or a sudden urge to clarify something. Check this page for the latest version. Big changes? We’ll flag them on the site.